2008/10/27

除了商品,costco管理系統更迷人

星期一下午三點鐘,好市多(Costco)內湖店內人潮熙來攘往,絲毫感受不到是上班時間。



1983年於西雅圖(Seattle)成立的Costco,是美國最大的流通量販店,分佈於美國、加拿大、墨西哥、英國、台灣、韓國、日本等七國,共有 518家賣場,超過4,500萬名會員,年營業額高達新台幣1.4兆元。Costco在1997年進入台灣市場,以高雄為起點,1999年開始北上拓點。



在台灣的流通量販史上,Costco的崛起算是異類,它的賣場不多(僅汐止、內湖、中和、台中、高雄五家店)、不打廣告、產品品類不算數一數二,最要命的,還採會員制,定期收取年費,這對長期在生活雜貨用品上進行折扣、比價、流血削價的台灣量販業者來說,有點像天方夜譚,當然,經營成果是令大家跌破眼鏡的。



Costco為什麼受歡迎?如果把這問題放到網路討論區,相信留言會像酵母菌般短期發酵。任職於知名企管顧問公司的James舉例說,這裡買的棉質衣物非常耐穿;建築師Mars表示,賣場生鮮肉品的前製處理,簡直有頂級超市的水準;剛從學校畢業的攝影助理阿霞,則是對它的蔓越莓汁讚不絕口,「進口果汁大多在國外濃縮,到台灣還原,但Costco的是產地直銷,」她笑道。



管理系統才是關鍵



品質穩定、價格低廉、舶來品比例高,無論哪種角度,都是以結果論來評斷Costco的成功原因。



哈佛大學社會學系教授丹尼‧貝爾(Daniel Bell)指出,大部份企業都具有二至六項決定是否成功的關鍵要素(Critical Success Factors),企業想成功當然沒問題,但是,切記要對這些關鍵要素多加琢磨。



讓店內有高達40%比例國外進口的產品,售價又不能太高;要時常進行產地直銷活動,又得確保通貨流暢(農產品的船期、新鮮度都是考驗);要提高貨品的周轉率,卻又不用促銷折價的做法。為了達到這些「結果論」,Costco掌握了量販業者最關鍵的成功因素:量身訂製聰明的POS系統。



引進POS系統進行銷貨管理不算新聞,但Costco是與軟體服務的第一品牌IBM合作,將進銷存、會員資料、帳務及市調系統整合在同一平台上。IBM提供了包括前端的IBM SurePOS 4694銷售點系統及SA(Supermarket Application)超級市場應用程式,整個系統的應用範圍除了前端的結帳、進銷存管理,還包含後端財會等資訊管理。



由於是量身打造,Costco的POS系統可以充分發揮「整合」的效益,不但解決資料傳輸不相容的問題,也可以隨時更新系統程式,不用考慮與其他程式相容性問題(大部份的業者,POS的升級是逐年處理一小部份,否則相容性會造成員工操作很大的困擾)。



先進RFGUN技術管理



此外,Costco美國的物流中心也運用RFGUN(無線終端機)連接倉儲掃描系統,因為是無線的,所以商品進入倉儲前,不需要打開貨櫃一一點貨,就像RFID(無線射頻辨識系統)技術一樣,可以大幅降低人工的錯誤率,提高點貨效率。



也因為e化的成功,在配銷系統方面,Costco全球商品的議價、進貨、訂貨,有90%以上是由美國總部統一處理,貨品再由總公司送往各地,透過較高的議價能力,直接降低採購與配銷成本。



掌握關鍵的成功因素,最直接反映出來的,是Costco員工的整體生產力提升,目前Costco的店面標準面積約4,000坪,平均員工約為200至300人,相較於同業的400至500人,人力精簡許多。人力一精簡,人事成本相對低廉,伴隨而來的,是營運績效與顧客整體滿意度相對提升(因為人事省下的費用可直接挹注客戶服務相關業務)。



目前Costco已成功在台灣站穩腳步,未來進一步的發展,就是成立區域性的物流中心,讓區域的物流成本能降得更低,在固定毛利的政策下,直接將省下的成本回饋到消費者身上,創造更高品質的消費環境。



【更多精彩內容,請見管理雜誌409期】



文章摘自udn聯合書報攤





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2008/10/20

物流文章分享 - 1

一、物流費用研究目的



企業尋求降低物流總成本是增強企業競爭優勢的有效途徑之一。



(1). 物流費用冰山說



關於“物流費用冰山說”其含義是說一般對物流費用的總體內容並不容易掌握,對物流費用的認知只看到露出海水上面的冰山一角,而潛藏在海水裏的整個冰山卻看不見,但海水中的冰山才是物流費的主體部分。



基於這個現況,日本物流成本計算的權威西澤修先生提出了“物流費用冰山”說。



(2). 第三利潤泉源說



由日本早稻田大學教授、日本物流成本學說的權威學者西澤修先生在1970年提出的。在生產力相對落後、社會產品處於供不應求的歷史階段,於是大力進行設備更新改造、擴大生產能力、增加產品數量、降低生產成本來創造企業剩餘價值,此即第一利潤。當產品充斥市場,轉為供給大於需求,銷售達到瓶頸時也就是第一利潤達到一定極限,很難持續發展便採取擴大銷售的辦法尋求新的利潤源泉,這就是第二利潤。然而,當銷售也達到了一定極限時,發現物流不僅可以幫助擴大銷售,而且是一個很好的新利潤增長源泉。



二、物流費用研究障礙



由於物流成本沒有列入企業的財務會計制度,如不進行特別計算,不容易真正把握。目前企業現有的會計計算制度是按照勞力和產品來分攤企業成本的,所以在企業的“損益表”中並無物流成本的直接記錄。物流成本管理的實際要求和現行會計制度間的技術性衝突是顯而易見的。一方面是物流成本管理巨大潛力的誘人前景,另一方面是物流成本在現行會計制度的框架內很難確認和分離,所以物流成本仍然是物流業界的一個急需解決的重要課題。



現行物流成本中,有不少是物流部門無法控制的部分,如保管費中就包括了由於過多進貨或過多生產而造成積壓的庫存費用,以及緊急運輸費用等例外發貨的費用。以銷售方面來看,物流成本並沒有區分額外的服務和標準服務的不同。例如物流成本中多包含促銷費用。因此在公司內部佔多數的物流成本混入其他費用中,如無法將這些費用計算清楚,很難看出物流費用的全貌。物流成本的計算範圍,各企業均不相同,因此無法進行公司間的比較,所以也不存在行業的平均物流成本。物流成本其間存在效益背反規律:即在物流功能之間,一種功能成本的削減會使另一種功能的成本增多。所以各種費用之間相互關聯,必須考慮整體的最佳成本。



三、物流成本的計算方式



正確計算物流成本是有效降低物流成本的基礎。1997年日本運輸省曾制定了《物流成本計算統一標準》。該“標準”按三種不同的方式制定了物流成本計算標準。



第一種方式是按物流範圍劃分。



將物流費用分為:供應物流費、生產物流費、企業內部物流費、銷售物流費、退貨物流費和廢棄物物流費等六種類型。



第二種方式是按支付形式劃分的物流費用計算標準。



其物流費用分為材料費、人工費、公益費、維護費、一般經費、特別經費和委託物流費等。材料費是指材料費、燃料費、工具費、器具費、備用品費等費用;人工費是指人員工資、補貼、獎金、雜費、退休金、福利費等費用;公益費是指向電力煤氣、自來水等提供公益服務部門支付的費用;維護費是指使用和維護土地、建築物、車輛、搬運工具等支出的維護維修費、材料消耗費、課稅、租賃費、保險費等費用;一般經費是指旅差費、交通費、會議費、交際費、教育費、雜費等一般支出費用;特別經費是指折舊費、企業貸款利息等特殊支出費用;委託物流費是指向企業外支付的包裝費、運輸費、保管費、裝卸費、手續費等物流業務費用。



第三種方式是按物流的功能劃分計算物流費用。



包括:運輸費,保管費、包裝費、裝卸費、資訊費和物流管理費。



最後需要指出的是,過去企業只是把目光局限在如何掌握物流成本上。掌握物流成本確實非常重要,但現代物流成本管理理念認為今後應當把重點轉移到如何應用物流成本,更注重物流成本效益。在物流管理方面應積極推行成果評估和物流盈虧的分析。



四、結論與建議



降低物流成本是企業永恒的課題,在計算物流成本時,首先要明確目的,選擇正確的計算方法。在瞭解物流成本的實際情況的基礎上,制定物流活動計劃進行調控,解決存在的問題,並評估物流部門對企業效益的貢獻程度,使用物流成本建立物流責任制,改善物流現狀,以順序來說正確地觀察成本的變化情況和其他公司、其他行業比較,指出應由銷售或生產部門負責的不合理的物流活動,向高層管理提供物流資訊,以利物流管理的運作。



過去把物流當成一種沒有效益的活動,認為應合理化降低成本,正確的觀念是把物流成本看成一項生產要素。即認為不應該把物流只看作是需要支付的費用,而應視其為資源加以有效地利用。



文章摘自工研院





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2008/10/15

文章標題:ttnet.net企業成長講座015-貿易實務中物流操作面面觀



為爭取豐厚的利潤,在微利時代裡殺出一條血路,企業紛紛採取競合策略,不論是位於上游的供應商,還是身為面對消費者的下游品牌商,任何一個相互串聯的環節上有了狀況,都會產生連鎖的效應,影響後續的進出口貨物及資金的調度變化。



在貿易實務作業中,有脈絡可循的最佳化標準生產流程是容易掌握與管理的項目,但對於融合傳統及科技因子的國際物流,看似簡單卻時常夾雜著許多不可預知之因素,「千金難買早知道」成為許多商務人士非常頭痛的課題。



針對這項課程,ttnet.net 特別邀請業界專家,帶領各位從基本面開始,逐步瞭解國際物流和操作上應注意之事項,在迥異的貿易條件及國際物流環境中迅速掌握物流管理的核心與能力,乘風破浪迎向商機!



此外,ttnet.net 有感全球經濟面臨不斷接踵而來的原油、原物料價格高漲等問題,企業更需要符合實際又有效率的推廣策略,將產品成功推向國際市場,因此,在物流課程之後,我 們也將為您介紹,如何透過資訊流串聯,行最有效的產品推廣通路,持續維持其競爭力,讓 ttnet.net 與您攜手,一起對抗通膨!



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2008/10/14

Fastener Industry Holds the World Together

Fastener demands are subject to the boom-bust cycle of global economic climate. Generally speaking, more industrialized, more fasteners needed. The demands will rise with increases in construction activity and manufacturing output, particularly in production of motor vehicles, aircrafts, electrical /electronics, appliances, furniture/office equipments and other equipment in which fasteners are essential components. Industrial fasteners are generally classified as standards, specials, or proprietary designs, in members fundamentally of bolts, screws, socket screws, cap screws, studs, nuts, washers, blind rivets, pins, inserts, tapping screws, machine screws, set screws, SEMS, and rivets and special industrial fasteners. Non-threaded standard fasteners continue to outsell other types in fastener family spurred by growth in global construction expenditures and backed by stepped-up spending for aircraft and military equipment in many areas. Nevertheless, the sales of application-specific fasteners soar at a faster pace than the standardized products and more OEMs replace non-specialized items with application-specific designs.



Recent innovations and improvement on fastener design spotlight on new generations of self-locking and self-sealing fasteners. The newest generation of self-locking fasteners threaded highlights a promising future for manufacturers seeking for the fasteners with greater strength and reliability, achieved by reduced product weight, heightened joint strength, better resistance to vibration, temperature extremes, axial-torsion loading and less material fatigue. Lately, there is a new look in fastener family called flexible fastener. It looks like a normal bolts or screw, except the shank is composed of a flexible material such as nylon or steel cable, which allows the bolt to bend or flex laterally, yet not stretch axially. The fastener can be used to secure surfaces various types of surfaces either non-parallel or non-aligned where compliance is needed, owing to production or construction errors.



Market Snapshots

Fastener are big business. World fastener market scale is predicted to reach US$46 billion in 2006, up 4.8 % than the previous year, and to hit US$55 billion by 2010, boosted by forthcoming economic expansion within the developing nations of Asia Pacific Rim, Mideast, Latin American and Eastern European regions. Robust growth will also be seen in India, Thailand, Malaysia, Taiwan, Turkey and Russia. The growths in the above-mentioned areas tend to outpace those in the US, Western Europe and Japan. The price war of fasteners continued for several years, which made many industrial players struggle to live out. Recently, the price competition is somewhat eased, not as fierce as in the previous years.



USA

U.S. Fastener industry operates nearly 350 manufacturing facilities with 40,000 employees. Every year, there are over 200 billion fasteners consumed mainly by the miscellaneous industries of automobile, aircraft, appliances, agricultural machinery and equipment, and the construction of commercial buildings and infrastructure. Among them, 26 billion pieces are used solely by the auto industry. In recent years, growth in fastener demand slow down as manufacturing output and construction spending moderate. However, U.S. is still the biggest buyer of fastener products. The country imports more than US$3 billions worth of fasteners from China, Taiwan and Japan annually.



CHINA

China consumes 9% of world demands and surpasses Japan as the second largest fastener market in the world behind the US. At present, there are nearly 8,000 fastener enterprises in China. In the first half of 2006, the export value of China fasteners totaled 1.229 billion US dollars, or 40% of the national fastener output. Invariably, price maintains a crucial factor in decision-making. Buyers from the EU, the US and Australia prefer to buy more affordable fasteners made in China. Local enterprises are working on transfer the low-end bolts and nuts under the property class of 8.8 to the higher-ends of property class from 6.8 to 10.9. Since fastener technology has been relatively mature in China, the significance of differentiation has been constantly discussed. Recently, China government promotes local enterprises with "Made by China" program, namely by resorting to brand strategy, international standards such as GB, DIN, JIS and IFI, etc. and well-known certifications to overall upgrade the industry from labor-intensive low-ends to tech-based, value-added high-ends. ISO 9001 or ISO/TS 16949 is essential certification required to improve the quality, service and logistics.



TAIWAN

Taiwan exports more than 90% of the Fastener it produces every year. Nowadays, Taiwan has shifted from mass production mode to customized service provider. Proprietary design fasteners are made to the patented designs, licensed to several manufacturers, for threads, drive types, head types, locking devices, points, etc. For industrial upgrading, the quality-uplifting financing program of US$875,000 was officially approved by the government, aiming to boost its exports of automotive fasteners to 40% of its total export from current 20% in two years. Meanwhile, the program hopes to increase retail price from about US$1.9 per kilogram on average, barely of 40% of the average price of Japan-made products to US$2.2 per kilogram in 2009 and US$2.87 in 2014.



Article from TTnet.net

2008/10/6

2006 Security System Trend Notes

Security sector has been boomed for years, dancing with increasing public concern on security issue. Industrial players are brainstorming to develop brand-new and more innovative security systems for buildings. Popular is integrated concept, namely the hybrid of mechanical Security technology, electronic access control, video monitoring, fire alarms and intruder detector systems.



However, the mechanical locksets, safes and vaults are still widely used in new buildings or for remolding purpose. In PRACTICAL WORLD Cologne, we were convinced that electronic security systems function more as a complement than a replacement for mechanics. New mechanical locking technology aims at improved burglary prevention. For instance, the solution comes in innovative reversible key systems with security features, compliant with the rule of "one key for all doors" and keys that provide enhanced protection against moisture and temperature fluctuations, making them suitable for use in cold-storage facilities or dockyards. Lock cylinders are made more resistant by building appropriate locking tools into the cylinders. With regard to safeguarding escape routes, self-locking locks with built-in panic function are one of major focal points. The safes of user-friendly interfaces become mingled with interior designs, which are setting a trend away from mechanics towards mechatronics or electronics.



The biometric identification technology, basically fingerprint identification and facial and iris recognition emerges to be used on security systems, highly promising and potential in near future. Non-contact electronic control systems in use of transponder technology ensure the optimized comfort and humanist way of recognition. Biometric components now comprise only 1% of all components used in admission control systems, however, it is expected to increase to as much as 10% in a few years. The biometric-based Security system will be spurred by the rising identification demands in banks, large IT companies, where high security is required and international airports against ubiquitous terrorist activities.



The designs of mechanical security systems focus not only on the pure functional aspect, but also on aesthetic properties. Although brass is still a significant material for locks, used to beautify the appearance of overall systems, stainless steel grows more popular to render a sense of clean-look and contemporary. Special surface treatments grant diversified attractive variants. There is a comeback of classic designs, especially on bronze locks. Exquisite designs can be frequently seen on door handles and furniture fittings.



Article from TTnet.net

2008/10/1

A Quick Look on Fastener and Bearing Industries

INDUSTRIAL FASTNERS are generally classified as standards, specials, or proprietary designs, in members fundamentally of metal bolts, nuts, screws, rivets, washers, formed and threaded wire goods and special industrial fasteners. Standard fasteners are mass-produced, and typically cold-headed threaded parts.



China is the fastest-growing supplying nation in this field thanks to the advantages of cheaper labors and raw materials, along with land acquisition. Special fasteners are usually based on standard designs, yet sometimes incorporate non-standard tolerances, pitch and diameter combinations, drives, lengths, etc. or made in assigned requirements on alloys or separate secondary operations including drilling and punching.



Taiwan has shifted from mass production mode to customized special fastener supplier. Proprietary design fasteners are made to the patented designs, licensed to several manufacturers, for threads, drive types, head types, locking devices, points and more.



fasteners are big business. For instance, every year, U.S., the biggest buyer, consumes over 200 billion fasteners. And automobile industry alone uses 26 billion pieces in 2005. The booms of fasteners industry in the Asian Pacific Rim, mainly Taiwan, Japan and China enable these countries to expand exporting territories to U.S., Mexico, Canada, Europe, and South America. In 2004, the consumption of fasteners in U.S. reached $9,878 billion. Total imported value of $3,065 billion worth of fasteners was primarily from Taiwan (US$1,715 billion), Japan (US$501 billion), and from China (US$421 billion). Oncoming global consolidation and acquisitions make large companies even bigger. This enables them to devote to the development of highly engineered, technologically advanced fasteners and offering value-added customer services such as “just in time” (JIT) delivery and customer-designed or specialized design/engineering services.



BEARINGS are basically used to ease friction between moving parts or to carry load in certain industries such as those that handle materials. They can be broadly categorized into two segments, bimetals and anti-friction bearings. There are four main types of bearings, including ball bearings, cylindrical roller bearings, taper roller bearings and needle roller bearings.



Bearings are generally regarded as a barometer of the country's technical advancement since they function as the backbone of the national industrial future.



Bearings are largely used in automobile industry, followed by general engineering, electrical industries, heavy industry and railways industry. The materials used to manufacture bearings vary from conventional steel to ceramics, brass and plastics. The most common material used to produce bearing rings, balls and rollers is alloy steel conforming to specifications SAE 52100. Still, this standard material is also distinguished by if it can render prolonged life span and improved quality on purity and oxygen content.



In response to ever-changing market demands, industrial players focus on developing bearings with reinforced compactness, reduced weight and noise, greater speed capability, higher accuracy, longer life, and better performance such as on extremely low and high temperatures and vacuums. In addition, bearing suppliers are also ready to provide technical supports to customers from development to mass production in meet their specific needs throughout all stages.



Article from TTnet.net